Frequently Asked Questions and Facts

Frequently Asked Questions

  • How has Covid 19 impacted the pool and hot tub business?
    Covid 19 has created havoc in the supply chain for many sectors of the economy the swimming pool industry is no exception. Fiberglass pools are typically 3 to 6 months from order to the arrival of the pool. We have been fortunate in that we have been able to order and install pools during the pandemic. Equipment supply can be sketchy depending on the brand however we have been able to successfully service our customers.
  • What happens if you cannot source the parts for my repair?
    In many cases, we can figure out a " work around" to get your pool operational until the part or parts that we need become available.
  • Who will be coming to my house for the pool or hot tub spa appointment?
    Kent Carpenter the owner of Pool Support, LLC does the scheduling and written estimates. Kent has over thirty years of experience in all facets of the pool and hot tub industry. Kent is a Licensed General Contractor and Certified Pool Operator.
  • What types of pool construction do you install?
    We limit our installations to concrete and fiberglass pools as they are considered to be permanent pools.
  • Do you repair swimming pool shells?
    We have extensive experience repairing fiberglass and concrete pools. In most cases, we are able to restore them to "like new" conditions.
  • What is a salt water pool?
    Saltwater pools are pools that are sanitized by a salt chlorination system. Salt chlorinators separate the salt (sodium chloride) into two parts sodium and chloride. The chloride ion then becomes chlorine and sanitizes the pool. Ions that are not used recombine and the process continues over and over again. Saltwater pools are chlorinated pools however they do not fade your suit, hurt your eyes, or dry your skin. The salt to water percentage is roughly 3% which is similar to a human tear.
  • Are there any conditions that you frequently see on a swimming pool that you consider potentially dangerous?
    We have never supported 120 volt underwater lights being installed in swimming pools. When we encounter one we suggest that the homeowner consider replacing the high voltage light(s) with 12 volt LED lights that do an amazing job safely with no danger of shock or electrocution.
  • Other than underwater light(s) voltages are there any other options that can truly make my pool safer?
    Automatic safety covers can provide very good protection against accidental drowning. The swimming pool can be safely secured whenever it is not in use. Additionally, the automatic cover reduces evaporative water loss, chemical loss, heat loss yet keeps the debris out.